FRANK Privacy Policy
Privacy Policy
Last Updated: 03/31/2025
This Privacy Policy outlines how Maranatha Solution 21 LLC (“Frank RE”, “we”, “our”, or “us”) collects, uses, shares, and protects your personal information through our website app.frankreapp.com, affiliated domains, and services (collectively, the “Sites”). By using our Sites, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of personal information:
Information You Provide:
• Name, email address, phone number, mailing address
• Business details, such as company name, job title, or real estate license info
• Login credentials and account settings
• Payment or financial data for premium services
• Content you submit through forms, support requests, or surveys
• Information from resumes or job applications (if applicable)
Automatically Collected Information:
• IP address, browser type, device info, time and duration of visit
• Geolocation data, if enabled
• Usage data collected via cookies, pixels (e.g., Google Analytics, Facebook Pixel), and tracking tools
Third-Party Sources:
• Public records (e.g., property ownership, lien, and court data)
• MLS databases and real estate verification services
• Social platforms (if you connect or share content via Facebook, Google, etc.)
2. How We Use Your Information
We use personal data to:
• Deliver and improve our real estate services, analytics, and matching tools
• Respond to inquiries and offer customer support
• Manage your account, transactions, and preferences
• Send service-related and promotional communications (you may opt out anytime)
• Analyze traffic and behavior to enhance the platform
• Ensure legal compliance and protect against fraud, misuse, or unauthorized access
• Perform internal research and development, including beta testing new features
• Market to you via our Sites or third-party platforms using retargeting cookies
• Contact you about job opportunities (if relevant)
3. How We Share Information
We may share your personal data with:
• Service Providers & Contractors: For hosting, analytics, marketing, support, payments, and development
• Other Users: When facilitating matches between investors, buyers, sellers, or brokers (limited to what you share in your profile)
• Affiliates & Partners: In connection with joint offerings or business collaborations
• Legal Authorities: To comply with laws or court orders, or to protect our rights
• Mergers & Acquisitions: If we are involved in a sale, merger, or acquisition, your data may be transferred as part of that process
• Marketing Partners: For personalized advertising across the web (you can opt out via relevant browser settings or industry tools)
4. Cookies & Tracking
We use cookies and similar technologies for:
• Functionality (e.g., remembering your preferences)
• Analytics (e.g., Google Analytics)
• Targeted advertising (e.g., Google Ads, Facebook Pixel)
You may control cookies through your browser settings. Some features may not work properly without cookies. See our [Cookie Policy] for more details.
5. Your Privacy Choices
You have the right to:
• Access or receive a copy of your personal data
• Request corrections or updates
• Request deletion, subject to applicable retention obligations
• Opt out of marketing communications
• Limit use of sensitive personal information (e.g., geolocation)
• Withdraw consent at any time (where applicable)
• Lodge complaints with a regulatory authority if in the EEA or UK
To exercise your rights, email us at privacy@frankreapp.com or use any tools provided within your account settings.
6. Data Security & Retention
We implement strong safeguards (encryption, access controls) to protect your information. However, no system is 100% secure.
We retain data only as long as necessary for our business purposes, legal obligations, or dispute resolution. Once no longer needed, we anonymize or securely delete it.
7. Children’s Privacy
Our Sites are not intended for users under 18. We do not knowingly collect personal data from children. If you believe a child has shared data with us, contact us immediately for removal.
8. International Transfers
If you are located outside the United States, please note that your data will be processed and stored in the U.S. or other jurisdictions where our servers and partners operate. We use appropriate safeguards to protect cross-border transfers.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here, and we’ll notify you of significant updates. Continued use of our Sites after such updates constitutes your consent.
10. Contact Us
Maranatha Solution 21 LLC
Email: privacy@frankreapp.com
Phone: (786) 925-4949
Website: www.frankreapp.com